Return & Refund Policy

Last updated: 29 June 2026

Returns

We accept returns within 7 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging.

Because every Aruha piece is hand-embroidered to order, we are unable to accept returns on customised or bespoke items unless the piece arrives damaged or defective.

How to initiate a return

Email us at aruhaatelier@gmail.com within 7 days of receiving your order. Please include:

Your name and order details
The item(s) you wish to return
Reason for return
A photo of the item if it arrived damaged

We will respond within 1–2 business days with return instructions and the address to send the item back to.

Return timeline

Once your return request is approved:

We will initiate the return pickup or provide a drop-off address within 7–10 business days.
After we receive and inspect the returned item, we will initiate the refund within 2–5 business days.
Refunds are processed to the original payment method. Bank processing times may add 3–5 additional days depending on your bank.

Damaged or defective items

If your item arrives damaged or defective, email us at aruhaatelier@gmail.com with photos within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.

Shipping costs

Return shipping costs are borne by the customer unless the item is damaged, defective, or incorrectly sent. We recommend using a tracked shipping method — we cannot accept responsibility for items lost in transit on return.

Questions

For anything not covered here, email aruhaatelier@gmail.com or message us on Instagram @aruha.atelier .